CHICAGO–(BUSINESS WIRE)–GigNet, the new operating brand of Cobalt Broadband Services S.A. de
C.V., today announced the completion of its 180-kilometer fiber-optic
broadband network from Playa Mujeres to Cancun to Tulum. The Company
also opened its new 5,000 square foot office in Cancun and its Network
Operations Center (NOC) – the first in Quintana Roo to offer local 24/7
network support for its customers.
“We intend to disrupt the broadband market in the Mexican Caribbean,”
said Mark Carney, Chief Business Development Officer for GigNet. “We use
our own capital to offer 1 gig of Internet broadband connectivity to
each hotel property, along with fiber-to-the-room and seamless roaming
WiFi, in exchange for a small per-room per-day charge. This compelling
value proposition is made possible by our superior, fully redundant
fiber-optic network with guaranteed dedicated bandwidth, service quality
network guarantees, exceptional security and around-the-clock network
support and monitoring from our local NOC in Cancun – the first of its
kind in Quintana Roo.
“Put simply, while the Mexican Caribbean is a leading travel destination
in the world, with world-class properties and amenities, the Internet
and WiFi quality at many properties have not kept up with guest
expectations. Most families now check in with six to eight broadband
devices and video streamlining requirements that are not being met.”
In addition, the hospitality industry is seeing emerging digital
hospitality initiatives such as mobile check-in via a personal device or
centrally located kiosks, digital room keys sent directly to a smart
phone, and room amenities easily accessible via personal devices. Guests
are willing to pay more for these new services that require better, more
reliable broadband. “All this means properties can generate improved
social media reviews and more income with the services we enable – it’s
good business,” Carney added.
Carney also pointed out GigNet is selling broadband to local enterprise
customers who need additional connectivity, as well as wholesale
connectivity to mobile carriers, cable companies and other Internet
providers. “Our dedicated broadband network eliminates multiple carriers
and finger-pointing. We take full responsibility for end-to-end service
delivery, unlike our competitors,” he said.
GigNet also completed its 5,000 square foot office to serve as GigNet’s
primary Sales and Marketing Office and Network Operations Center (NOC).
Located in the heart of the Cancun Business district on Av. Bonampak,
the location also serves as a customer support center and administrative
office for Cobalt’s new GigNet branded fiber-optic broadband network.
As a Sales and Marketing office, the site features a customer
presentation center for meetings and for demos of GigNet’s high-speed
broadband services for the hospitality industry, enterprises, and other
customers in the region. As the GigNet NOC, the facility features
advanced event detection systems and state-of-the-art service level
responses to keep the GigNet infrastructure operating at peak
“The NOC’s goal is 100 percent up time for our clients’ environment. Our
NOC services are thorough and comprehensive – from initial setup to 24×7
support to post-event analysis and reports. From this central location
we can mitigate circuit issues, troubleshoot equipment problems,
coordinate and dispatch field support if needed, and communicate with
our hotel, enterprise and carrier customers,” said Eduardo Garcia,
Director of Operations for GigNet.
About Cobalt Broadband Services: Cobalt Broadband Services S.A.
de C.V. is a wholly owned subsidiary of Cobalt Holdings, Inc., a US
company that develops network infrastructure. As leaders in technology,
we offer high-speed, superior quality Internet for the Riviera Maya
region. Our subsidiary, SanAlto Redes Peninsular, S.A.P.I. of C.V.,
holds a concession to provide all kinds of public telecommunications
services, including Tripleplay, nationally in Mexico. In addition, our
group has a license in the USA to provide international connectivity.