TravelCenters of America Dominates Driver Satisfaction Survey 12th Year in a Row

WESTLAKE, Ohio–(BUSINESS WIRE)–TravelCenters of America LLC (TravelCenters), operator of TA®, TA
Express and Petro Stopping Centers® travel center brands, today
announced the results of the 12th annual “Voted Best” survey.
The survey was commissioned by TravelCenters and conducted by an
independent agency in October, 2018 to garner professional driver
feedback on truck stop services and amenities.

 

 

 

 

 

 

 

Area

 

 

Category

 

 

Driver Preference for
TA and Petro vs. Next
Closest
Truck Stop

Brand

Overall

 

 

Best Truck Stop Experience

 

 

6 to 1

 

 

 

Most Comprehensive Driver Services
Most Trustworthy Brand

 

 

7 to 1

2 to 1

Employees

Best Employees
Most Respectful to Drivers

2 to 1

2 to 1

Best Employee Understanding of Drivers
Friendliest
Maintenance Repair Write-up Staff

3 to 1

3 to 1

 

 

 

Friendliest Restaurant Staff
Maintenance Repair Staff Most
Trusted to Perform Job
Right
Best Customer Service
Process

 

 

6 to 1

6 to 1

 

2 to 1

Fuel

Quickest Fueling Time

2 to 1

 

 

 

Easiest to Maneuver Fueling Lane

 

 

3 to 1

Parking Lots

Largest

6 to 1

 

 

 

Easiest to Maneuver

 

 

5 to 1

 

 

 

 

 

 

 

Area

 

 

Category

 

 

Driver Preference for
TA and Petro vs. Next
Closest
Truck Stop

Brand

Showers

 

 

Cleanest Showers

 

 

2 to 1

Restrooms

Best Shower Amenities

3 to 1

 

 

 

Best Shower Ventilation
Shortest Shower Wait Time

 

 

2 to 1

3 to 1

Restaurants

Best Overall Experience

6 to 1

Best Overall Food

6 to 1

Healthiest Menus

5 to 1

Best Coffee

2 to 1

Best Breakfast

5 to 1

 

 

 

Best Buffets

 

 

13 to 1

Stores

Best Travel Stores

3 to 1

 

 

 

Best Trucker Merchandise
Best Electronic Merchandise

 

 

4 to 1

2 to 1

Truck Repair

Best Overall Maintenance Shops

5 to 1

Maintenance

Most Complete Services
Most Competent Technicians
Most
ASE Certified Technicians

7 to 1

5 to 1

8 to 1

Best Roadside Assistance

4 to 1

 

 

 

Best Warranty
Widest Selection Inventory of Parts
Most
Skilled Best Equipped for New Truck
Technologies
Best
DPF Maintenance and Cleaning
Best Tire Assortment

 

 

6 to 1

7 to 1

6 to 1

 

6 to 1

2 to 1

Driver Comforts

Best Fitness Facilities

11 to 1

Best Laundry Facilities

4 to 1

 

 

 

Best Driver Lounges/Movie Rooms

 

 

5 to 1

Community Outreach

 

 

Best in Giving Back to Trucking

 

 

3 to 1

 

We take the results of the Voted Best survey very much to heart as it’s
one of our most important customer feedback tools,” said Barry Richards,
President and COO of TravelCenters. “This survey gives our customers the
opportunity to rate us against our competition in a wide range of
service offerings. We are proud to say we’ve ranked very high and
dominated the survey results. I’d like to publicly acknowledge our
employees for continuing to give all of our travel center guests the
best experience possible on the highway,” he added.

About TravelCenters of America LLC
TravelCenters
of America LLC (TravelCenters), headquartered in Westlake, Ohio,
conducts business in 43 states and Canada, principally under the TA®,
Petro Stopping Centers® and TA Express® brands. For more information on
TA and Petro, please visit www.ta-petro.com.

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