NewVoiceMedia Announces Winners of The CONVO Awards 2018

a Vonage Company (NYSE:VG) and leading global provider of cloud contact
center and inside sales solutions, has announced the winners of its
CONVO Awards for 2018.

The company launched the awards to showcase the great conversations its
customers are having and recognize the notable work they do every day.
Judged by a panel of industry experts including Yiannis Maos, UK CXPA
Ambassador and Helena Boulton, Senior Manager, Strategy and Change at
Appirio, winners were revealed at NVM’s annual CloudFest London event.

Chris Haggis, SVP Customer Success at NewVoiceMedia, comments, “It gives
me great pleasure to honor the well-deserving winners of our inaugural
CONVO Awards. Each company credited is a true leader within its industry
and represents the best of businesses that are creating exceptional,
emotive customer experiences to serve better and sell more.”

The CONVO Awards 2018 winners:

Sales Innovation – Intelliflo

For redefining its work processes, bringing new approaches to solve
problems, and demonstrating a progressive use of the NVM Platform.

Outstanding Sales Performance – Ebury

For implementing intelligent processes and strategic goals to help
accelerate growth, and its use of technology to identify and reward
great conversations.

Customer Experience Excellence – Sure Petcare

For putting the customer at the heart of its business, empowering its
agents and boasting an impressive Net Promoter Score of 90+.

Operational Excellence – SHL

For its commitment to continuous improvement, global omni-channel
capabilities and customer journey expertise.

Unsung Hero – NCS

A non-profit organization which empowers young people, helps them
achieve their dreams and is making a difference to future generations.

Community Hub Champion – Anton Pashchenko, technical product
manager, audibene GmbH

For making regular product and feature suggestions to NVM’s development
team and frequently advising other customers.

For more about NewVoiceMedia, visit

NVM also launched its first ever magazine, CONVO, at CloudFest, to
celebrate the art of great conversations. Download
your copy here.

– ENDS –

About NewVoiceMedia

a Vonage Company, is a leading global provider of cloud contact center
and inside sales technology that enables businesses to create
exceptional, emotive customer experiences to serve better and sell more.

Its award-winning platform joins up all communications channels without
expensive, disruptive hardware changes and plugs straight into your CRM
for full access to hard-won data. With a true cloud environment and
proven 99.999% platform availability, NewVoiceMedia ensures complete
flexibility, scalability and reliability.

NewVoiceMedia’s 700+ customers include Canadian Cancer Society, Ebury,
FCR Media, FlixBus, JustGiving, Kingston University, Lumesse, Paysafe
and Vax. For more information, visit or
follow NewVoiceMedia on Twitter @NewVoiceMedia.

In November 2018, NewVoiceMedia was acquired by Vonage (NYSE:VG), a
business cloud communications leader.