Cathay Pacific makes second first class ticket blunder in two weeks

Cathay Pacific makes SECOND first class blunder in two weeks with online glitch lowering $16,000 tickets to just $1,500 (and yet again the airline says it will honour the fares)

  • Cheap fares for first class seats were offered en route from Lisbon to Hong Kong
  • The glitch meant they were being sold with a whopping 90 per cent discount 
  • On New Year’s Eve, the airline mistakenly offered $16,000 tickets for just $670 

Jennifer Newton for MailOnline

and
Afp

For a lucky few it’s the gift that keeps on giving – an online glitch by Cathay Pacific offering premium tickets at a fraction of their value.

Now for the second time in less than two weeks. And the airline will once again honour the bargain fares.

On its website on Sunday morning, the Hong Kong-based carrier was offering first-class flights from Lisbon to Hong Kong – via a connecting flight through London with a partner airline – for just $1,512 (£1,175), which is a 90 per cent discount.

An error on Cathay Pacific's website resulted in premium tickets being offered at a fraction of their value, for the second time in less than two weeks

An error on Cathay Pacific’s website resulted in premium tickets being offered at a fraction of their value, for the second time in less than two weeks

A similar journey in first-class via Frankfurt would set travellers back an eye-watering $16,000 (£12,436), the South China Morning Post reported.

An airline spokesperson attributed the error to an ‘input issue’ and added: ‘We are looking into the root cause of this incident both internally and externally with our vendors.’

The airline will honour the cheap fares for the ‘very small number’ of savvy and fortunate travellers, the spokesperson added, as it did last time.

This means that the customers will be able to experience first class perks such as access to the airline’s lounges, a fully flat bed, a cosy sleep suit and a carefully selected menu. 

The bargain fares were sold on a route from Lisbon to Hong Kong via London. Pictured is a Cathay Pacific first class cabin 

The bargain fares were sold on a route from Lisbon to Hong Kong via London. Pictured is a Cathay Pacific first class cabin 

First class perks on Cathay Pacific include access to the airline's lounges, a fully flat bed, pictured, and a cosy sleep suit

First class perks on Cathay Pacific include access to the airline’s lounges, a fully flat bed, pictured, and a cosy sleep suit

It comes after airline and travel blogs went into overdrive on New Year’s Eve after eagle-eyed travellers noticed the carrier was offering first and business class tickets on its website from Vietnam to the United States and Canada for as little as $670 (£520).

That represented a staggering 95 per cent discount from the usual $16,000 round trip flight on first class, and $4-6,000 (£3-4,660) on business class.

It took two days for Cathay to publicly acknowledge the error, with a spokesperson declining to say how many tickets were sold at the discounted price.

Cathay had a tough year in 2018. It continued to struggle with the rise of cheaper mainland Chinese rivals, losing $33 million in the first six months of the year.

Some of the food on offer in Cathay Pacific's first class cabin, which is carefully selected by chefs

Some of the food on offer in Cathay Pacific’s first class cabin, which is carefully selected by chefs

Then in October it sparked outrage among customers and politicians in Hong Kong when it admitted to a massive data breach occurring five months previously.

Hackers made off with the data of 9.4 million customers, including some passport numbers and credit card details.

Cathay did not immediately respond to AFP’s request for comment.


Comments 12

Share what you think

The comments below have not been moderated.

The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline.

Close

 

Close

We will automatically post your comment and a link to the news story to your Facebook timeline at the same time it is posted on MailOnline. To do this we will link your MailOnline account with your Facebook account. We’ll ask you to confirm this for your first post to Facebook.

You can choose on each post whether you would like it to be posted to Facebook. Your details from Facebook will be used to provide you with tailored content, marketing and ads in line with our Privacy Policy.